Important Update & Apology – Post Release Issues (Aug 9th, 2025)

Hi Customers,

I want to address two major setbacks we faced after our latest release on August 9th, 2025 and share with you the steps we’re taking to ensure they never happen again.

A little background: This release was a big milestone for us. We migrated Astravue to a new architecture to make the platform sturdier, more stable, and ready to scale. We also upgraded our frontend to the latest version to improve speed and overall customer experience. The goal was simple. To serve you better. We conducted intensive testing to avoid any major issues, but unfortunately, two slipped through.

What happened:

1. URL Loading Issue: For some customers, loading the app resulted in a blank white screen. Clearing the browser cache resolved this. No further action required, henceforth
2. Task Description Loss: For a few customers, when tasks were moved, the details stored in the Task Description were lost (this did not occur in all cases).

What we’ve done:

As soon as these issues were identified, our team treated them with highest priority. Though the 1st is just cache issues, we should have taken action proactively. For the second issue, a permanent fix is in progress and will be rolled out by EOD August 13th, 2025 (IST).

A personal note:

I want to sincerely apologize to each and every one of you who faced the issue. You trust us with your projects and we take that responsibility seriously. This time, we slipped, and I am truly sorry.

Astravue is here for the long run, and we are learning from this experience to ensure such issues do not happen again.

Thank you for your patience, understanding, and trust as we work to make Astravue better every day.

For any questions, please reach out to us via support@astravue.com

With sincerity,

Ramesh Kumar Ramachdran,

Founder & CEO, Astravue